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Privacy Policy

This privacy policy sets out how Direct Artificial Grass uses and protects any information that you give Direct Artificial Grass when you use this website.

Direct Artificial Grass is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Direct Artificial Grass may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2010.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we
do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the
privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@direct-artificial-grass.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Returns Policy

If you are not entirely satisfied with your purchase from direct-artificial-grass.co.uk and would like to return an item, then under the Consumer Protection (Distance Selling) Regulations Act 2000, you have up to 14 working days from the date of delivery of your product to cancel your purchase and inform us that you wish to return it to us. You then have a further 14 days to return your purchase to us.

Please note:

1) Artificial grasses should be inspected by customers before cutting to close fit area. Claims for manufacturing faults which could have been discovered by inspection before fitting will not be accepted. No complaint will be accepted for improper fitting.

2) All artificial grasses which have been installed the where faults have arisen, must be inspected by an independent consultant prior to uplifting.

3) No goods will be considered for exchange or credit unless proof of purchase is shown i.e. invoice numbers.

4)Returned goods will not be credited unless the appropriate paperwork for the collection of goods has been issued by Direct Artificial Grass.

5) Goods must be returned in the original packaging and, in perfect condition, you are responsible for paying for the carriage of the returned goods.

In the unlikely event of your product being faulty, we will require a photograph of the faulty item. Dependent upon the fault, we may request that the product is inspected by an independent surveyor OR returned to us in its original packaging and in good condition. Please note that any Artificial Grass that has been cut into will not be refunded. Goods MUST be fully and closely checked before close cutting and fitting.
Please note that a full refund or replacement product will be given for any faulty goods, but direct-artificial-grass.co.uk will not accept any additional charges.

You must notify us, by email, in any instance in order that we direct the goods to our relevant dispatch center.

Refund Policy

Subject to the conditions of the above returns policy; refunds will be made to the original payee within 7 working days from receipt of the returned