Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Direct Artificial Grass’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Direct Artificial Grass’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Rightstep Floors Ltd t/a Direct Artificial Grass

Lancashire Gate




Registered Number : 03384365

Contact Number: 0845 600 8633


The term ‘you’ refers to the user or viewer of our website. 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Description of Goods

All goods invoice to the customer remain the property of Direct Artificial Grass until the total amount due on the invoice has been paid in full. Direct Artificial Grass has retention of title over unpaid goods and has the right to recover goods without notice.

Loss or damage of goods must be notified to us within 5 days of receipt of goods. Failure to notify us will be deemed acceptance that the goods have been inspected.

All products are subject to availability. The images and descriptions we use are intended to give a fair reflection of how the products available appear.


The British Standards Institute tolerance is + or – 1.25% either way. Clause 3BS 3655. Direct Artificial Grass endeavour to remain within these tolerance levels. Any claims for tolerance outside this level must be inspected by a member of staff and raised within 5 days of receipt of goods.


You can place your order online or via the telephone number on our website. All orders must be paid in full before they can be dispatched. Upon placing an order you will receive a confirmation email with your invoice for this order.


Prices may be subject to alteration without notice. All prices include VAT. Transactions are taken in UK sterling (£).

Friend Recommendations

In order to qualify for our recommend a friend offer for £50 in cash the following applies: the person who made the recommendation must have previously placed an order in the last 6 months in excess of £300 (inc VAT), the email address provided by the existing customer of the recommendation must match the email address of the recommendation who has placed their order, the recommended person/s must place an order value within 6 months in excess of £300 (inc VAT) and excludes products in the clearance category and accessories. The funds will be either trasnferred via BACS to the existing customer within 5 working days of the recommended person/s placing their order or posted via recorded delivery to the delivery address provided on the recommendation page.


Any material provided for competitions will not be supplied to 3rd parties, nor will it be used to contact you unless you are successful in the competition. By entering the competition you are agreeing to us being able to use the material / content you have provided on our website ( 
iPad Air 2 competition - The winner will be drawn at random from the review list on Facebook and will also be contacted via Facebook. The winner will be drawn once there are 500 reviews and includes free delivery of the prize.


Under no circumstances can any fitting cost be reimbursed when material is replaced.

Cutting Charge

A surcharge of £25 + VAT will be levied on any cancelled orders that have been cut.

Due to the size and weight of artificial grass, we use a specialist carrier. The actual charge for delivery is calculated on your order and reflects the number of square meters you are ordering. Some indicative rates are:

Delivery is usually between 1-7 working days. Faster delivery may be possible however please contact us to arrange this.

Free UK Delivery on Orders over £239

Artificial Grass & Decking Underlay

  • Up to 20smts = £15.00
  • 21sqmts – 50smts = £25.00
  • Over 50smts = FREE
  • Order value over £179 = FREE
  • *The order value is accumulated if both artificial grass and decking underlay are purchased

    Artificial Hedging

  • FREE
  • Accessories

  • Joining Tape = £2.99
  • U Pins = £8.00
  • Sportfix Caartridge = £5.00
  • Weed Membrane = £6.00
  • Wetfix Tub = £10

    *Delivery is accumulated per accessory added to basket. Where an accessory is purchased as well as artificial grass, the price of delivery is as per the artificial grass delivery prices.

  • *Free delivery is only for UK mainland, any orders placed using free delivery not in this area will be refunded.

    Please telephone for rates to the Isle of Wight, Jersey, Guernsey and Ireland (off UK mainland)


    • -Joining Tape = £0.99
    • -U Pins = £2.50
    • -Sportfix Caartridge = £5.00
    • -Weed Membrane = £6.00
    • -Wetfix Tub = £10

    *Delivery is accumulated per accessory added to basket. Where an accessory is purchased as well as artificial grass, the price of delivery is as per the artificial grass delivery prices.

    Returns Policy

    If you are not entirely satisfied with your purchase from and would like to return an item, then under the Consumer Protection (Distance Selling) Regulations Act 2000, you have up to 14 working days from the date of delivery of your product to cancel your purchase and inform us that you wish to return it to us. You then have a further 14 days to return your purchase to us.

    Please note:

    1) Artificial grasses should be inspected by customers before cutting to close fit area. Claims for manufacturing faults which could have been discovered by inspection before fitting will not be accepted. No complaint will be accepted for improper fitting.

    2) All artificial grasses which have been installed the where faults have arisen, must be inspected by an independent consultant prior to uplifting.

    3) No goods will be considered for exchange or credit unless proof of purchase is shown i.e. invoice numbers.

    4) Returned goods will not be credited unless the appropriate paperwork for the collection of goods has been issued by Direct Artificial Grass.

    5) Goods must be returned in the original packaging, in perfect condition and the same size and state the order has been dispatched out in. You are responsible for paying for the carriage of the returned goods.

    In the unlikely event of your product being faulty, we will require a photograph of the faulty item. Dependent upon the fault, we may request that the product is inspected by an independent surveyor OR returned to us in its original packaging and in good condition. Please note that any Artificial Grass that has been cut into will not be refunded. Goods MUST be fully and closely checked before close cutting and fitting.
    Please note that a full refund or replacement product will be given for any faulty goods, but will not accept any additional charges.

    You must notify us, by email, in any instance in order that we direct the goods to our relevant dispatch centre.


    10 Year Warranty Terms & Conditions
    Direct Artificial Grass guarantees artificial grass purchases for a period of 10 years from the date of purchase, providing that the prescribed maintenance is carried out (see our ‘artificial grass maintenance manual’).
    Installation of the artificial grass should be carried out as per our installation guide, failure to follow this guide excludes your 10 year warranty with artificial grass.
    Included in this warranty:
    Abnormal wear.
    Abnormal ageing.
    Resistance of the artificial grass against normal weather influences.
    Resistance of the carpet against rotting under normal conditions.


    The 10 year warranty shall be valid, provided that the following conditions have been met:
    The surface is only used for the application that it is designed for and not used for different purposes in general. All of our products are designed for residential use of no more than 2 hours per day of light physical exertion.
    The surface has been used with appropriate flat soled footwear (no spikes or sports soles) and not used during frost < -15°C.
    The surface has not been used or exposed to excessive sunlight and temperatures above 30 degrees centigrade.
    The infill (if any) should only be a fine aggregated sand.
    Secondary product appliance such as adhesives, joining tapes, u-pins and weed membranes are that of what Direct Artificial Grass retails.
    The cleaning and maintenance of the artificial grass carpet is in accordance with our ‘artificial grass maintenance manual’ found on our website.
    A claim cannot be made under the warranty if: The surface has been subject to vandalism, chemical attack, fire, natural disasters, mechanical fibrillation, excessive usage, excessive heat or light etc. Damages to the artificial grass carpet are due to improper design or installation of the sub base of the sports field or court. Wear or abrasion of the artificial grass carpet are caused by an inadequate sub base. Direct Artificial Grass will not, in any case, be held responsible for any chemical reaction to the fibres caused by infill materials or external product appliance.
    The warranty only refers to the material damage to the artificial grass carpet itself, and relates exclusively to possible repair or partial or complete replacement of the artificial grass carpet, as required by the circumstances. Any product repairs or replacements performed under the terms of the warranty shall not lead to any extension whatsoever of the warranty. An independent adjudicator is require to examine and provide a full report on their findings where a claim is made. The fees of the external adjudicator are to be paid for by the customer seeking the claim, where claims are successful this will be reinstated by Direct Artificial Grass however this will not be where unsuccessful. If the findings of the report are that the provisions of this warranty lead to partial or complete repair, we'll cover the cost in accordance with the following conditions:


    Years After Purchase / Installation Refund Given
    < 1 year max. 100% of the invoiced amount of artificial grass.
    < 2 years max. 85% of the invoiced amount of artificial grass.
    < 3 years max. 70% of the invoiced amount of artificial grass.
    < 4 years max. 55% of the invoiced amount of artificial grass.
    < 5 years max. 40% of the invoiced amount of artificial grass.
    < 6 years max. 20% of the invoiced amount of artificial grass.
    < 7 years max. 15% of the invoiced amount of artificial grass.
    < 8 years max. 7% of the invoiced amount of artificial grass.
    < 9 years max. 5% of the invoiced amount of artificial grass.
    <= 10 years max. 1% of the invoiced amount of artificial grass.
    > 10 years max. 0% of the invoiced amount of artificial grass.


    Warranty must re registered within 28 days of ordering here, otherwise standard 12 months warranty applies. The warranty cover will automatically lapse if maintenance or repairs are carried out by third parties, unless this is with the written consent of DIRECT ARTIFICIAL GRASS. A complaint within this warranty should be communicated to DIRECT ARTIFICIAL GRASS in writing within 30 days after detecting the default to the artificial grass, by mentioning the kind of default. Upon filling in the form below to make a claim, please send this to either or to ‘Direct Artificial Grass, Whinfield House, Centurion Way, Preston, PR25 4GU’. We will acknowledge receiving all claims within 7 days and the customer will be notified of future proceedings there forth.


    To make a claim, please fill in and return the claim form here.

    Refund Policy

    Subject to the conditions of the above returns policy; refunds will be made to the original payee within 7 working days from receipt of the returned goods.


     All payments processed through the payment gateway SagePay are secure. We accept payment through the following payment methods: